Frequently Asked Questions

Your order will be processed when your order is placed. If your order includes purchases from multiple producers, you will see a delivery charge from each producer.

All prices and dollar amounts on this site are in Canadian dollars. Our producers accept most major credit cards and electronic methods of payment. All credit cards must be valid, authentic and you must be authorized to use them.

Canthesis employs the highest level of security within our platform. Credit card details are not stored in the website and we meet or exceed Payment Card Industry (PCI) compliance standards. All payment information is encrypted when transmitted and representatives of Canthesis never have access to your full credit card number. We also employ Secure Sockets Layer (SSL) protocols to enable safe communication across our network. Encryption is the process of taking the characters you enter at your computer keyboard and scrambling them into bits of code before transmission. The bits are securely transmitted over the internet to be deciphered when received by the producer. To anyone else, the information would be unreadable.

Only one credit card or other offered payment option is accepted per order. Alternately, you can place two or more smaller orders and use a different payment method for each. You can, however, combine a gift card payment with a credit or other offered payment option.

Simply add your gift card code to the promo code box during checkout. If you don’t use the full balance of your gift card while placing an order, the remaining amount can be used again on your next order. Canthesis gift cards do not expire.

Pick > Click > Sip! We make it easy to get your favorite drinks from across Canada with our seamless shopping cart experience, even when ordering from multiple producers at the same time.

Browse our wine, cocktails, cider or non-alcohol product categories, adding items to your cart as you go. Producers may have minimum quantity requirements in place when placing an order. If these quantity requirements are not met the system will not process your order until you have the correct product minimums in your cart.

If you are done shopping then simply follow these three steps to complete your purchase:

Step One: Confirm the quantities ordered for each item in your cart; now is the time to add or remove items. Your order(s) will be sent directly to you, and will be processed by, the relevant participating producer(s).

Step Two: Enter your shipping address information and confirm your shipping preferences. Your totals will automatically update as you confirm these final details. You can also create an account during checkout to make checkout easier the next time you visit.

Step Three: Enter payment details and confirm that the transaction has gone through.

After you have completed the transaction, you will receive a confirmation email of your order.

Once your order has been approved by the fulfilling producer, you will receive shipping details including a tracking number via email from them. You can track your shipment and get an estimated date of delivery to your home or workplace.

To make sure that your items remain in your cart, do not sign out when leaving the website. Your selections will be waiting for you to complete your order the next time you visit.

You should receive an email with shipment tracking information within 2 business days of placing your order. If you do not see the shipment tracking email in your inbox after this time, check your junk/spam folder. If the shipment tracking email isn’t there, please contact orders@canthesis.ca for further assistance.

Once your order has been approved by the fulfilling producer, you will receive shipping details via email from that producer. You can track your shipment and get an estimated date of delivery to your home or workplace. Please make sure someone is available to receive your package.

Your tracking number doesn’t become activated until after the package is picked up and scanned by the carrier, so in most cases your order is probably processed and waiting to be picked up. You should see activity relating to the tracking number within a couple of business days. Also, most carriers pick up their shipments towards the end of the day, so if you track a package at 4pm it may not show activity, but if you check back after 6pm you may notice it has been picked up and is en route!

Alcohol products may only be purchased and delivered to persons who are at least 19 years of age. All packages containing alcohol must be signed for upon delivery by an adult of 19 years of age or older and the person accepting delivery may be required to show identification. Alcohol products will not be delivered to a visibly intoxicated person. Please refer to our Terms of Use for further details.

Please allow 2 business days to process your order to ship. Orders placed after 12:00pm EST are processed to ship the following business day. Delivery time for the package depends on the distance the destination is from the producer and the day and time the order was received.

Please allow for handling time so that the respective producers can pack your order. Most producers will have your order shipped within 24 hours of order placement. In general, producer shipments usually take between 2 and 7 business days to arrive for most areas. Some rural and remote locations may take longer to arrive. All shipments are within Canada.

For special requests, please leave a note for the producer in the “Order Notes for this Producer” box during the Order Review stage of check out.

Due to varying cold weather conditions across Canada from November to April, some producers may choose to hold your order for shipment until such time that it is safe to do so. With milder Canadian winters this is rarely an issue. Our goal is to ensure your order arrives to you in good condition.

We strongly encourage our customers to opt for our workplace delivery option whenever possible. In the event that you prefer home delivery and our carrier finds you not home they will leave a note on your door and re-attempt delivery the following day. After two (2) delivery attempts your order will be

returned to the producer and you will be responsible for any additional shipping charges that may be incurred due to returns or re-shipments. Note: All packages containing alcohol must be signed for upon delivery by an adult of 19 years of age or older and the person accepting delivery may be required to show identification. Alcohol products will not be delivered to a visibly intoxicated person.

On the rare occasion that product arrives and is found to be in an unsatisfactory condition, you may choose to either refuse the delivery outright or you can accept the package and deal directly with the producer regarding replacement of only the damaged items.

By using the canthesis.ca Website, you accept and acknowledge that you are subject to the return policies of each producer that you have ordered product from. Please refer to our Return Policy for answers to any questions you may have regarding damage during shipment or incomplete orders.

All orders placed through the Canthesis website are processed directly by the participating producers. As such, we are unable to cancel or make changes to an order once it has been confirmed by the underlying producer and entered the delivery process. If you need to cancel an UNconfirmed order, please contact us immediately to initiate this process. For any issues related to your order, inquiries should be directed to the specific producer in question.

To find out if an item can be delivered to your area, you can view the shipping info within each producers profile page or you can just add it to your cart and proceed through the checkout process. Once you’ve entered your shipping address, the online ordering system will let you know if that item can be shipped to your location.

Shipping on most items is based on a flat rate or included with volume purchases. Each producer sets their own shipping rates and volume discounts, if any. Each producer has a link on their producer profile which states the provinces or territories they will ship to and the rate for each. Visit our producer profiles to view their shipping rates. 

You are able to select from Home or Workplace delivery when placing your order. Each producer sets their own shipping policy and may or may not offer both delivery options, depending on their carrier of choice. Consult the Shipping Info tab within each product description for more information.

You will automatically be sent an email that provides an electronic proof of delivery, where available, at no extra charge. A $25 charge will be applied if a customer requests, and is provided with, a hard copy proof of delivery.

Changes to your order may be made only if the order has not been processed for shipping. You are responsible for contacting the participating producer directly to request a change or order cancellation. Orders that have been shipped cannot be cancelled.

You can follow your package by clicking on the tracking number provided in your shipping confirmation email or order history. If you have missed the carrier, a second delivery attempt will be made. You can also contact us at orders@canthesis.ca.

You can log into your account from any page on the Canthesis website by clicking on the person icon located at the top right of every page. Additionally you are able to make changes to your shipping or billing address, address book, or change your current password.

A confirmation email will be sent to the email address that your account was created with. Please check your inbox, and if it hasn’t arrived within one hour, check your junk or spam folder. Some email providers have firewalls that may block the email altogether.

Our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better. We do collect personal information about you during check out such as your name, address, postal code, phone number, etc. Our producers need this information to process payment and ship merchandise to you.

You do not have to create an account in order to make a purchase. Without an account, your order will be processed as a Guest. Registering an account makes your shopping experience easier next time you visit and is required in order to leave comments in our Latest Buzz section.

If you have forgotten your password, you can reset it by going to the Login link in the top right corner of any page on the site, and simply clicking the ‘Forgot your Password?’ link inside the Login box and following the instructions.

Simply click on the Contact Us tab located at the bottom of every page and use the form to let us know how we can help.

• Canthesis does not offer international shipping outside of our corporate export program.
• Canthesis is not responsible for additional shipping charges incurred due to misdirected, re-routed or re-shipped product.
• Canthesis is not responsible for any delays in the delivery of your order.
• Canthesis is not responsible for damage to product resulting from extreme heat or cold during shipment.
• Your shipping and tracking details will be emailed to the email address you have provided.
• Your email address will be added to our email list and we will send you our monthly newsletters and information on upcoming events and promotions. At any time if you wish to unsubscribe from our email list you simply have to click “unsubscribe” in the email you receive.

When you place your first order, we recommend creating an account. (If you didn’t, check your inbox for an email prompting you to activate your account, or click here and use the email address you used to sign up to create one.) Once you have created an account, you can log in and adjust the product category and quantity. You can pause or cancel shipments at any time, no strings attached.

Box Club is a month-to-month subscription that renews each month unless you ask to pause a month or cancel. There is no contract, and you are not locked in to a certain amount of shipments. Some members do prefer to subscribe for 3, 6 or 12 months. To sign up for a set term, select the gift option and list yourself as the recipient.

Each Box Club shipment is a curated collection of different products designed to excite your taste buds and provide great value with the included extras. You can change your category of choice, provided you update your category selection by the first of the month.

Each Box Club box is unique and features a producer and product from your category of choice. While we list our previous boxes in our box club section, we do keep the current month’s box contents a mystery. This keeps Box Club fun and allows our members to discover new producers and enjoy new beverages. We ask you to keep an open mind and palate!

The “my account” section is where shipping and billing information is stored. Additionally you will be able to make changes to your shipping or billing address, address book, or change your current password. After your account has been created, you will receive an e-mail confirming that your account has been successfully established.

Your credit card will be charged on the 10th of each month for the amount of your chosen package. To pay up front for a set term, please go to our Gift Subscriptions page.

Shipping costs, applicable taxes and deposits are included in the price of your Box Club subscription. If your delivery address is in a remote region of Canada that incurs higher than usual shipping charges, you may be contacted to approve an additional monthly fee to cover the extra shipping costs. Additional fees may apply for any shipment redirections or multiple delivery attempts. Our shippers will attempt delivery two (2) times to get your package to you, after which your box is sent back to the producer and a return shipping and restocking fee may apply. Your package will be delivered to the shipping address that you list. We always recommend that you use our work delivery option.

All orders are shipped in discreet packaging. Once your order has left the producer, it is typically 3-10 business days within province until time of delivery. In larger metropolitan areas, it will likely be less, while out of province and some rural and remote locations may take longer to arrive. An email with your tracking number will be sent once your order has shipped, and you can track the status of your package on the shipping carriers website.

If you are an existing subscriber, your box will ship after your payment is processed on the 10th of the month. If you are a new member, and your order has been placed prior to the cut off date, your first Box Club package will ship with that month’s packages. If your order has been placed after the cut off date, your package will ship with the next months packages. All Box Club shipments are sold and shipped directly by the participating producers.

Alcohol products may only be purchased and delivered to persons who are at least 19 years of age. All packages containing alcohol must be signed for upon delivery by an adult of 19 years of age or older and the person accepting delivery may be required to show identification. Alcohol products will not be delivered to a visibly intoxicated person.

Yes! First, you need to ensure you have created an account. (If you haven’t, you can create one now here using the email address you used to sign up, and you’ll be able to access your info.) To pause shipments, change your shipping address, or cancel your subscription, just log in to your account and click “Manage Subscriptions.” There is no contract, and you are not locked in to a certain amount of shipments.

Only changes made no later than the 1st day of each month can be accommodated; if no change is requested, you will continue to receive the same package type as you did in the previous month. Any cancellation requests sent after an order has been processed will be applied to your account going forward.

Gifting Box Club is easy.

Step 1: Choose between ordering as a gift or for personal enjoyment.

Step 2: Choose your subscription category. (You can add another category upon completion.)

Step 3: Choose between our 12 and 24 count boxes.

Step 4: Choose how many months you want yourself or the gift recipient to receive a Box Club box.

Step 5: Complete your purchase using your recipient’s shipping address. (If sending as a gift, you will be billed for the subscription term upfront.) Their box will ship out between the 15th and the 22nd of the month.

After you check out, you will receive a confirmation email that includes a link for you to send to your gift recipient, so that they know you have gifted them and they can register to receive Box Club emails  for the duration of their subscription.

Note that we are not able to insert gift notes in boxes at this time. Also, even once your gift recipient signs up to receive Box Club emails, they still won’t receive shipping confirmation emails; those will be sent to your inbox, so we recommend you forward them to the gift recipient.

Your recipient’s Box Club membership will expire after they have received all their gifted boxes for the term you selected.

We do not include the price on any of the packages that we ship out!

Purchase a Gift Card here. Online gift cards are delivered by email to the recipient with a unique code to be used on our website upon checkout.

Gift cards are a form of payment for product that you are purchasing directly from the producer and that sale is subject to our normal terms and conditions. To redeem your card, simply add your gift card code to the promo code box during checkout. If you don’t use the full balance of your gift card while placing an order, the remaining amount can be used again on your next purchase. Canthesis gift cards do not expire and cannot be exchanged for cash.

Gift cards are a form of payment for product that you are purchasing directly from the producer and that sale is subject to our normal terms and conditions. To redeem your card, simply add your gift card code to the promo code box during checkout. If you don’t use the full balance of your gift card while placing an order, the remaining amount can be used again on your next purchase. Canthesis gift cards do not expire and cannot be exchanged for cash.